- Globe Marketing Solutions worked with Council to develop a comprehensive External Communications and Marketing Plan for the 5-year period 2007/08 to 2011/12. Within the ‘discovery phase’, the assignment called for extensive consultation across all of Council’s service areas – something not easily achieved! – and for the design and subsequent analysis of a dedicated Residents’ Panel research assignment.
- Council’s implementation of the Plan delivered by Globe Marketing Solutions will see Council better targeting its communications to identified audience segments, with both content and media-delivery methods tailored to each segment’s needs-profile and communications preferences.
- Ultimately, it is envisaged that implementation of the Plan will result in improved customer-satisfaction ratings for Council, and for improved cost-effectiveness of Council’s communications with its customers, partners and stakeholders.
- Sharon Knight’s approach to this complex task was well-conceived and thoroughly executed. Her warmth, enthusiasm, flexibility and genuine insights converted even the most reluctant internal stakeholders, ensuring the project’s overall success. I’d work with her again in a flash!
- Cleve Killiby - (formerly) Communications and Marketing Manager
- Parramatta City Council